If you have any questions regarding DuneCraft's products
please review our Frequently Asked Questions:

Frequently Asked Questions

Carnivorous Creations
How long will my Carnivorous Creations take to sprout?
What is the process for sprouting carnivorous seed?
How often do I have to water my Carnivorous Creations?
When do I feed my Carnivorous Creations?
How do I feed my Carnivorous Creations?
I have put my seeds in the refrigerator for eight weeks and see no sprouts. What should I do?
Why do I have to use rainwater or distilled water to water my Carnivorous Creations?
How do I form streams with the Swamp Rocks?
I see mold forming in the terrarium. What should I do?
I think I'm missing seed pack #2 in my Carnivorous Creations kit. What should I do?

The Amazing Dinosaur Plant and the Amazing Moving Plant
What are the most important things to know about growing a Dinosaur Plant?
How much will my Dinosaur Plant grow?
Some of the branches did not open up and are brown. What should I do?
How do Dinosaur Plants reproduce?
My Dinosaur Plant is getting moldy. What should I do?
The water that the Dinosaur Plant is in has an unpleasant odor. What should I do?
What is the botanical name of the Dinosaur Plant?
Where do Dinosaur Plants grow?
Do we put our Amazing Moving Plant in a place of total darkness until they sprout? Or do we place it by the window?

Odd Pods
How long do cacti take to sprout?
My cacti are not sprouting. What should I do?
When should I remove the planter from the terrarium?
How do I transplant cacti?
How often should I water my cacti?
My Odd Pods seed pack does not contain 150 seeds. According to the instructions we should have at least 109 seeds in the pack. Where do I go to get more seeds?

Medieval Herber
What should I do to grow herbs that I can harvest?

Space Sand
What is the best way to display and use Space Sand?
My Space Sand stopped working. What happened?
How do I reuse Space Sand?
How do I clean up Space Sand?
Is Space Sand safe and non-toxic?

Super Snow
How do I reuse Super Snow?
How do I clean up Super Snow?
I made the Super Snow and I have slush. What should I do?
Is Super Snow safe and non-toxic?
How can I make Super Snow more quickly?
I want to cover a large area with Super Snow. How can I figure out how much I need?
Is Super Snow cold?
Can Super Snow be used in any temperature?
Can I make snowballs with Super Snow?
How do I make and spread large amounts of Super Snow?
Can Super Snow be used indoors?

Micro-Terrariums
How do I speed germination of my Micro-Terrariums?
Will your Micro-Terrariums and Capsule Terrariums grow into miniature plants or regular size plants?

General Questions
What should I do if I over-water my plants?
What is the best way to prepare the planting mixture?
My plants are yellow and browning at the tips. What should I do?
How should I fertilize my garden?
How should I trim my plants?
What kind of light does my terrarium need?
Can I transplant plants from my terrarium?
How do I transplant plants from my terrarium?
Do you have any tips for decorating my garden?
What should I do if I see mold forming?
What are some techniques I can use to make my seeds sprout faster?
What do I do with the Perlite Drainage Mixture?
Which instructions should I follow for my Fly Trap Fiends Windowsill? There are two instructions, the one outside and the one inside the kit.
My Curious George Outer Space Adventure Garden's instructions are not complete. Where do I have to go to get the complete instructions?

Warranty Questions
I lost my seeds. How can I get a new pack?
My seeds did not grow. How can I get another pack to try?
My kit is missing components. What should I do?
What are your hours of operation?

Contact Information
I have a question that is not answered in the FAQ. What should I do?

Shipping Questions
How will my order ship?
How long will my order take to ship?
How can I order?
Where can I place an order on the phone?


How long will my Carnivorous Creations take to sprout?
a. Your Carnivorous Creations seeds need to be cooled for eight weeks, and then can take another six to eight weeks to germinate.
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What is the process for sprouting carnivorous seed?
a. First, mix water and planting mixture in planting base, and smooth out the top.
b. Sprinkle seeds on top of the soil.
c. Place in refrigerator for eight weeks; water once every three weeks.
d. Remove after eight weeks and thoroughly saturate the soil.
e. Snap lid on and place in window, preferably with an eastern exposure.
f. Seeds will germinate in six to eight weeks.
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How often do I have to water my Carnivorous Creations?
a. When they are in the refrigerator cooling, you will want to add a cup of water every three to four weeks.
b. When you remove them from the refrigerator, saturate the soil thoroughly, (it should be very wet to the touch) and snap the lid on. After this, they will only need water every three months or so.
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When do I feed my Carnivorous Creations?
a. Your Carnivorous Creations plants will not need to eat flies until they are two or three years old.
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How do I feed my Carnivorous Creations?
a. Remove the lid and thoroughly saturate soil, then place in a cool, shady area. The plants will attract little gnats and other small bugs with a sweet scent they emit to catch insects.
b. You can also feed them tiny bits of cooked hamburger or steak; be sure they are tiny, as large pieces can kill the trap itself.
c. You can also feed them a weak solution of houseplant fertilizer in the spring and summer.
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I have put my seeds in the refrigerator for eight weeks and see no sprouts. What should I do?
a. Make sure they are thoroughly saturated and the lid is on. Wait another six to eight weeks and you should see sprouts.
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Why do I have to use rainwater or distilled water to water my Carnivorous Creations?
a. The minerals found in ordinary tap water are harmful to your carnivorous plants. These minerals are typically not found in the peat bogs they naturally grow in and instead are obtained through insects they capture.
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How do I form streams with the Swamp Rocks?
a. The streams that you form with the Swamp Rocks are decorative in nature. No actual water is produced from them.
b. Decide where you would like to have streams and make depressions in the soil.
c. Fill in with blue gravel.
d. You may want to wait until your seeds have germinated to place your streams for maximum effect.
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I see mold forming in the terrarium. What should I do?
a. You can manually remove it with a cotton swab.
b. Water the surface of the soil with a 1:50 mixture of hydrogen peroxide and water. If mold starts to appear, reduce the moisture and water the plants with a mixture of one capful of hydrogen peroxide to seven ounces of water. This will kill the mold but not the plant.
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I think I'm missing seed pack #2 in my Carnivorous Creations kit. What should I do?
a. Our Carnivorous seed pack contains both seed pack #1 and #2. Before you contact us try checking your seed pack to see if you had both seed packs. If not, you can contact us at 1-800-306-4168 or email us at sales@dunecraft.com, we'll be glad to mail you the miss pack right away.
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What are the most important things to know about growing a Dinosaur Plant?
a. Change the water every day or two for the first week or two.
b. Put the plant near a window so it gets some light.
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How much will my Dinosaur Plant grow?
a. Most Dinosaur Plants will not grow beyond four inches.
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Some of the branches did not open up and are brown. What should I do?
a. Trim off the branches that are brittle. New ones will grow back.
b. Be sure to change the water every day and keep the plant in bright indirect light.
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How do Dinosaur Plants reproduce?
a. Dinosaur Plants reproduce primarily through spores.
b. You can also plant them outdoors in the summer. When planted in rich, moist soil in the shade, they have been known to produce runners.
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My Dinosaur Plant is getting moldy. What should I do?
a. Rinse your plant well and wipe off the mold with a paper towel. Then rinse the plant thoroughly again and let it dry out.
b. Be sure to change the water and rinse the plant daily for the first week when you re-hydrate it.
c. It may be in an area that is too cold. Try relocating it to a warmer spot.
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The water that the Dinosaur Plant is in has an unpleasant odor. What should I do?
a. Be sure to change the water and rinse the plant, bowl, and rocks thoroughly every day for the first five days or so.
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What is the botanical name of the Dinosaur Plant?
a. Selaginella Lepidophylla
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Where do Dinosaur Plants grow?
a. Dinosaur Plants grow naturally and on farms in the Southwestern United States and Northwest Mexico.
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Do we put our Amazing Moving Plant in a place of total darkness until they sprout? Or do we place it by the window?
a. No, you shouldn't place your windowsill in total darkness, but be sure to press the seeds about 1/8 inches into the soil (make sure the seeds are not exposed) and place them by the window in a warm, moist sunny location.
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How long do cacti take to sprout?
a. The Odd Pod will start sprouting in five to seven days. Sprouting will continue for approximately another three weeks. Once they have sprouted, the new cacti will focus on growing roots for the next one to two months. Consequently, there is little growth observed during this time. After this period, the new cacti will grow every time they are watered. Their height can reach an inch and a half during the first year.
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My cacti are not sprouting. What should I do?
a. Be sure the seeds are on top of the soil.
b. Be sure the planting mixture is kept moist and in direct sunlight, as cacti seed need light and moisture to sprout.
c. Keep the planter in the included greenhouse and look for condensation. If none forms, then more water is needed.
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When should I remove the planter from the terrarium?
a. Leave your planter in the greenhouse for up to the first six months to give all the varieties a chance to sprout in an environment with the proper humidity levels.
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How do I transplant cacti?
a. Thoroughly wet the soil that the cactus is growing in.
b. Moisten the soil you are going to transplant the cactus into, and dig a hole.
c. Use tweezers to gently remove the cactus from the soil and place it into the hole you just dug.
d. Fill in soil around the cactus and push soil firmly around the plant to eliminate air pockets
e. Water thoroughly to insure the transplanted cactus takes.
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How often should I water my cacti?
a. The more you water your cacti, the more they will grow.
b. Cacti need more water in the spring and summer and less in the fall and winter.
c. You can water them every week in the spring and summer and monthly in the fall and winter or as little as once every three months.
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My Odd Pods seed pack does not contain 150 seeds. According to the instructions we should have at least 109 seeds in the pack. Where do I go to get more seeds?
a. You can contact our Consumer Support at 1-800-306-4168 or email us at sales@dunecraft.com, we will mail you a new seed pack right away.
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What should I do to grow herbs that I can harvest?
a. Use only about 1/5 of the seed packet at a time so the herbs have plenty of room to grow and you can have multiple harvests.
b. Be sure to water your Herber every day or two, as your fast-growing herbs need plenty of water.
c. Keep your Herber on a windowsill with an eastern exposure if possible.
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What is the best way to display and use Space Sand?
a. Space Sand looks the best when displayed in a glass bowl. Use a spoon to demonstrate its water- repelling properties.
b. Be sure the bowl has no soap residue in it prior to pouring the Space Sand in it.
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My Space Sand stopped working. What happened?
a. The reaction that makes Space Sand not get wet can be reversed with dish soap, alcohol, or oils. If there is any soap residue in the container, it will slowly reverse the reaction over time. If too many people put their hands in the sand, the oil from their hands will eventually reverse the reaction of the sand.
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How do I reuse Space Sand?
a. Carefully pour off excess water.
b. Let the sand dry out.

How do I clean up Space Sand?
a. Carefully pour off excess water.
b. Let the sand dry out.
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Is Space Sand safe and non-toxic?
a. Yes, Space Sand is safe and non-toxic.
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How do I reuse Super Snow?
a. To reuse your Super Snow, simply let it dehydrate to about five percent of its original size. Then store the remainder in a sealed container.
b. To reuse, simply add water and stir. Warm water will work faster.
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How do I clean up Super Snow?
a. If it is used outdoors, you can simply hose it into the grass. It is harmless to the environment and actually will help you grass retain water for drought periods, resulting in better growth.
b. If it is used indoors, it can be allowed to dry and swept up and thrown out.
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I made the Super Snow and I have slush. What should I do?
a. Mix for another minute or two. Super Snow needs to be mixed to allow the air into the mixture so it can “fluff up” and shine and sparkle, just like real snow.
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Is Super Snow safe and non-toxic?
a. Yes, Super Snow is safe and non-toxic. We have done CE testing and it is safe, even if your child happens to eat some of it.
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How can I make Super Snow more quickly?
a. If you use warm water the reaction will happen more quickly.
b. Stir the polymer and water together briskly.
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I want to cover a large area with Super Snow. How can I figure out how much I need?
a. You can visit the Snow detail page or the “Resources” page to use our Snow Calculator. Simply enter the length, width, and depth of the area you would like to cover and the Snow Calculator will tell you what you need.
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Is Super Snow cold?
a. Yes, Super Snow is cold. A slight reaction occurs when you are making Super Snow that actually makes it slightly colder than room temperature.
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Can Super Snow be used in any temperature?
a. Yes, Super Snow can be used in any temperature.
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Can I make snowballs with Super Snow?
a. Yes. They will even hold their shape through flight if you throw them gently.
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How do I make and spread large amounts of Super Snow?
a. It is best to make larger amounts at once in a large bucket or wheelbarrow and use a plastic shovel to spread it out.
b. Use warm water to speed the reaction.
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Can Super Snow be used indoors?
a. Yes, Super Snow can be used indoors. However, it is a wet material, so we would advise to spread it out on top of a plastic sheet, or use in a bowl for decoration.
b. Do not spread directly on wood surfaces.
c. It is not advisable to plan to walk on Super Snow at events, as it is slippery.
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How do I speed the germination of my Micro-Terrariums?
a. Soak your seed disks in water for up to a day.
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Will your Micro-Terrariums and Capsule Terrariums grow into miniature plants or regular size plants?
a. We use standard size seeds for all of our kits, so all of our Micro-Terrariums and Capsule Terrariums will grow into normal size plants. If you leave them with the top on they will try to conform. You can transplant them outside after a couple of months.
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What should I do if I over-water my plants?
a. You can remove the lid and let the soil dry out naturally, a process that will take a few days to a week.
b. If you are careful not to disturb the plants, you can pour the excess water off the top of the container.
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What is the best way to prepare the planting mixture?
a. Massage the bag, open it, and pour the contents into a bowl.
b. Add water and mix thoroughly until the soil is pasty.
c. Use a spoon to fill the planting container with soil.
d. Plant the seeds.
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My plants are yellow and browning at the tips. What should I do?
a. Trim them back and fertilize them.
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How should I fertilize my garden?
a. Fertilize your terrarium in the spring and summer with a liquid soluble houseplant food.
b. Alternatively, you can also add time release houseplant fertilizer pellets.
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How should I trim my plants?
a. It is important that you use a sharp pair of scissors to minimize trauma to the plant.
b. Trim plant right above a set of leaves one to two inches above the planting mixture.
c. Water plant well, replace top, and place in direct sunlight. Now the plant will branch out.
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What kind of light does my terrarium need?
a. Your terrarium can grow under grow lights.
b. Your terrarium will also thrive on a windowsill or on a table next to a window. An eastern or southern exposure is best. A northern exposure will not provide enough light and a western exposure may burn out the plants in the terrarium.
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Can I transplant plants from my terrarium?
a. Yes, it is easy to transplant plants from your terrarium.
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How do I transplant plants from my terrarium?
a. Prepare the container you will be transplanting into first. Moisten the soil and dig a hole about 2 inches in diameter.
b. Make sure the soil is moist in the planter with the plant you wish to transplant. Use a spoon to try to dig out a small root ball of soil about an inch in diameter to minimize the root disturbance.
c. Place in the pre-dug hole and backfill with soil. Press gently down to eliminate any air pockets.
d. Water thoroughly.
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Do you have any tips for decorating my garden?
a. Wait until after the seeds germinate and grow before adding the decorative gravel, sea shells, sand, etc.
b. Ornamental plastic figures and large stones should be placed in the garden at the time the seeds are planted.
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What should I do if I see mold forming?
a. You can manually remove it with a cotton swab.
b. Water the surface of the soil with a 1:50 mixture of hydrogen peroxide and water. If mold starts to appear, reduce the moisture and water the plants with a mixture of one capful of hydrogen peroxide to seven ounces of water. This will kill the mold but not the plant.
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What are some techniques I can use to make my seeds sprout faster?
a. You can soak the seeds in lukewarm water for up to 24 hours
b. Make sure the soil is moist and the cover is on the container tightly. You should see condensation form on the sides.
c. You can purchase a heating mat used to start seedling. These are typically available at a garden centers.
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What do I do with the Perlite Drainage Mixture?
a. You can place your drainage mixture at the bottom of your dome before the soil, or you can also mix them with your soil.
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Which instructions should I follow for my Fly Trap Fiends WIndowsill? There are two instructions, the one outside and the one inside the kit.
a. You can follow the instructions inside your kit. You don't have to refrigerate your seeds before planting. Your Fly Trap will sprout fine without any refrigeration.
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My Curious George Outer Space Adventure Garden's instructions are not complete. Where do I have to go to get a complete set of instructions?
a. You can contact our Consumer Support at 1-800-306-4168 or email sales@dunecraft.com and we will mail you complete instructions.
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How will my order ship?
a. Orders under four pounds will ship United States Postal Service Priority Mail.
b. Orders over four pounds will ship Fed-Ex Ground.
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How long will my order take to ship?
a. Your order will ship within 72 hours of placing it on the web site.
b. Most orders will ship within 36 hours.
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How can I order?
a. You can order from DuneCraft on our website, www.dunecraft.com under the “Shop Online” and “Products” tabs.
b. You can use our Store Locator found under the “Resources” tab or at the right of the “Shop Online” page.
c. You can visit the web site of one of our Featured Partners on the right side of the “Shop Online” page or found under the “More Featured Partners” page.
d. You can also email or fax your order. You can download an order form from the “Resources” page.
e. DuneCraft does not accept consumer orders on the telephone. Our primary function is to serve our resellers and we do not have the structure to process consumer phone orders.
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Where can I place an order on the phone?
a. You can use our Store Locator found under the “Resources” tab or at the right of the “Shop Online” page.
b. You can visit the web site of one of our Featured Partners on the right side of the “Shop Online” page or found under the “More Featured Partners” page.
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I lost my seeds. How can I get a new pack?
a. Simply send us $5.00 with your proof of purchase and we will send you a new pack. Mail the check to PO Box 808, Chagrin Falls, OH 44022.
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My seeds did not grow. How can I get another pack to try?
a. Email us a description of your growing efforts and your address and we will mail you a new pack.
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My kit is missing components. What should I do?
a. Email us what you are missing and your address and we will mail you the missing components. Please include your mailing address in your email when requesting replacements and missing parts. Please also include the Lot # and Quality Checked By (QC) that is found on a white sticker on the bottom/back of the packaging.
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What are your hours of operation?
a. DuneCraft's business hours are from 8am until 4pm, Monday thru Friday.
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I have a question that is not answered in the FAQ. What should I do?
a. Email us your question at sales@dunecraft.com
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Email: sales@dunecraft.com

Phone: 800-306-4168

Fax: 800-306-4167

Address: P.O. Box 808 Chagrin Falls, OH 44022